Carpet Cleaning FAQs


Q. Do I need to vacuum before carpet cleaning?

A. Yes, always vacuum first! The carpet should be vacuumed thoroughly with a regular household vacuum cleaner, before we clean it with a hot water extraction carpet cleaner. This will remove loose dirt particles as well as any gravel/sand that has been tracked into the home so we can focus on the deep down soiled-in dirt. We will vacuum the carpet for you, if you let us know to do so prior to our arrival.

Q. Do you move furniture when you clean carpet?

A. Move furniture, if necessary. It is much easier for us to focus on high foot traffic areas or cleaning a room that's empty. We will always assist with moving light furniture. However, we charge a fee for moving furniture that is too heavy for two men to lift, including beds, and will not move any furniture containing breakable items. It's always a good idea to ask about your furniture when making an appointment.

Q. What is considered an ‘area’ when carpet cleaning?

A. Typically, an area is a room that is 250 square feet or less. For example, living room/dining room combos are considered two areas. Areas greater than 250 square feet are priced as two areas. Non-standard areas (baths, steps, landings, walk-in closets, etc.) are priced separately from the standard areas, usually at a lesser price. One hallway is always complimentary.

Q. How long does it normally take to clean my carpets?

A. On average, it will take approximately 20 minutes per area. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary stain removal treatments. The most time consuming part of carpet cleaning is the set-up process. The set-up process starts when we arrive in your driveway and ends when we start the cleaning. This can take 10 to 20 minutes, but is necessary.

Q. Do you guarantee removal of all spots or stains in the carpet?

A. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. Our technicians will try to determine if stains can be removed prior to cleaning, The more information you can provide about the type of stain/spill, and what you might have used to remove the stain, the higher the likelihood we can reduce or remove the stain. Not all stains can be removed, therefore we cannot guarantee.

Q. Do you use harmful chemicals to clean carpets?

A. Our carpet care products are safe to use, and have only a small impact on the environment. We select the mildest products that work effectively. Remember, carpets that are cleaned less often require more and stronger chemicals than do carpets that are regularly maintained. We recommend once a year for most households. For our commercial clients, it is always a good strategy to set up a maintenance program that takes care of carpet needs throughout their useful life.

Q. What is the difference between a spot and a stain?

A. First of all, no carpet is completely stain proof—even with today's stain-resistant carpets. Identifying the difference between spots and stains is half the battle. A spot has discolored only the outside of the carpet fibers. A stain is more permanent, having embedded itself into the carpet fibers, and changing the color forever. This is why we cannot guarantee that all discolored areas can be removed.